Refund & Cancellation Policy

Effective Date: August 15, 2026

This Refund & Cancellation Policy applies to professional consulting services provided by DANE Restaurant Consulting LLC (“Company,” “we,” “our,” or “us”). This policy should be read with any proposal, consulting agreement, statement of work, invoice, or project authorization applicable to your engagement.

1. Consulting Services

Professional fees may compensate the Company for consulting, research, operational analysis, menu engineering, procurement planning, vendor coordination, project management, training development, restaurant opening support, and related professional work. Refund eligibility, if any, will be stated in the applicable written agreement or proposal before payment. If no separate refund term is stated, fees for work already performed are non-refundable.

2. Deposits and Retainers

Certain engagements may require a deposit or retainer. The applicable proposal or agreement will disclose the amount, purpose, payment schedule, and refundability before payment.

3. Third-Party and Procurement Expenses

Projects may include authorized third-party purchases such as equipment, supplies, software, technology, professional services, marketing resources, vendor deposits, or other approved project expenses. Once an authorized purchase has been committed or completed, refundability may depend on the applicable vendor or supplier terms.

4. Cancellations

Cancellation requests must be submitted in writing to laura.henderson@danerestuarant.us. Unless a signed agreement provides a different requirement, clients should provide reasonable notice before the next scheduled service or billing date. Cancellation does not automatically eliminate charges for work already performed, completed deliverables, authorized purchases, non-refundable vendor commitments, or other obligations already incurred.

5. Recurring Services

If an engagement renews automatically, the billing frequency, renewal terms, and cancellation procedure will be disclosed in the applicable agreement or checkout process before purchase.

6. Refund Requests

Refund requests should include the client name, restaurant or company name, invoice or transaction number, transaction date, amount, and reason for the request. Eligible requests will be reviewed under this policy and the applicable agreement.

7. Approved Refunds

Approved refunds will be returned through an appropriate payment method. Banks, card networks, and payment providers may require additional processing time before refunded funds appear in the customer’s account.

8. Billing Questions

For billing questions, contact us promptly at laura.henderson@danerestuarant.us or +1 (863) 702-6612. Nothing in this policy limits rights that cannot legally be waived.

9. Contact

DANE Restaurant Consulting LLC
2250 Standing Rock Circle
Winter Garden, FL 34787
+1 (863) 702-6612
laura.henderson@danerestuarant.us